Refund Policy
Last updated: 9 September 2026
The Family Vault and our other guides are digital PDF files, delivered instantly after a successful payment. If something went wrong with your order, write to info@jugaadguides.com and we will look into it.
If you did not receive the file
If your payment succeeded but the organizer did not arrive, email us with your order number or payment reference and we will resend the file to you.
Duplicate or failed payments
If you were charged twice for the same order, or money was deducted but the order did not complete, contact us with the payment reference and we will correct it.
Order records
Every order is stored with its payment reference, so we can always check the status of a purchase. Please keep your order number (it starts with JG) handy when you write to us.